Frequently Asked Questions
Everything you need to know about bringing Ozarke into your home.
What is the typical shipping time for Ozarke products?
Most orders are processed within 2-3 business days. Depending on your location, shipping typically takes between 7 to 15 business days for our curated lighting and home decor collections.
Do you offer international shipping?
Yes, Ozarke ships worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your lighting fixtures compatible with international voltage standards?
Our lighting products are designed to be compatible with global voltage standards (110V-240V). We ensure the correct plug type and voltage specification based on your shipping address.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay.